Refund Policy

Last minute cancellation
Cancellations up to 24 hours before the scheduled start time guarantee a 100% refund.
Cancellations within 24 hours of the activity start time will not be refunded.
The absence, without prior notification, of a Participant on the day and at the time agreed for the execution of the Activity is to be considered as a last minute cancellation (“No-Show”), excluding the right to a refund.

How to request cancellation of a reservation

If you've booked an activity and wish to cancel it, simply log in to your personal area, go to the "My Bookings" page, and click the button next to the booking you wish to cancel. Your request will be processed by our staff, who will ensure the cancellation is processed within 24 hours.

If your booking is confirmed, we will apply the cancellation policies for the activity in question and issue a refund, if applicable. Cancellation policies and any refunds will be calculated based on the time you submit your cancellation request.